If you have created an account, you can choose to have a reminder sent to your account email address if you have forgotten your password. If you are still having problems please call our customer service on 0208 983 7534 (Mon-Fri 9:30-5:30pm)
If you are unhappy with any item/s in your Closet London order we are happy to accept returns for a refund or exchange of a different size. You must ensure that items are posted back to us within 14 days of receipt and that proof of postage is acquired from your post office - please hold on to your receipt until you have confirmation of refund/exchange as this is your insurance.
All returns will be processed within 5 working days of receiving them back at out Closet London office.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the checkout.
A common reason for orders declining is due to the billing address details being entered incorrectly. Please ensure that in the 'billing address' section, the address to which your bank statements are sent is entered here. For full details of why the payment was declined, please contact your card issuer.